Troubleshooting

SAMANTHA

App Connectivity

Brewer connect to Bluetooth
  • 1. Confirm the brewer's plug is properly connected into the wall socket
  • 2. Confirm the brewer is placed on a flat and stable surface
  • 3. Confirm the brewer is on
  • 4. Confirm your device's Bluetooth function is enabled
  • 5. Make sure the device you want to connect with is updated to the most recent version of it's operating system
  • 6. Confirm that your Samantha app is updated to the latest version as well
  • 7. Make sure your device is not connected to any other Samantha brewers or other Bluetooth enabled devices
  • 8. Turn the Bluetooth function on your device on and off
  • 9. Don't try connecting your device to Samantha from too far away
  • 10. Reboot the brewer by unplugging th brewer, waiting 3-5 seconds and replugging the device
  • 11. Check functionality, if issues still persist, please contact your local distributor for further assistance

Reset Bluetooth Settings
  • 1. Turn off brewer and unplug from power source
  • 2. Hold power button and reconnect to power source
  • 3. Release power button after hearing a beep
  • 4. After releasing power buttong, press power button again until Bluetooth light starts flashing on brewer's panel
  • 5. When light starts to flash, release power button and connect to smart device to reset Bluetooth settings (Bluetooth default passpower: 0000)
  • 6. When Bluetooth lights stops flashing, turn off brewer to complete the reset process

My App stopped working
  • 1. Check that your device has Bluetooth function enabled
  • 2. Clear all other background applications on your device
  • 3. Open Samantha app again
  • 4. If issue persists, try rebooting your device and try opening Samantha app again
  • 5. If issue still persists, please contact your local distributor for further assistance

Additional Questions

Power button is not responding
  • 1. Confirm the brewer's plug is properly connected into the wall socket
  • 2. Make sure the brewer is placed on a flat and stable surface
  • 3. Make sure there is nothing obstructing the power button
  • 4. Unplug and replug the brewer's power cable
  • 5. If the issue persists, contact your local distributor

Control panel lights don't turn on
  • 1. Confirm the brewer's plug is properly connected into the wall socket
  • 2. Reboot the brewer by unplugging th brewer, waiting 3-5 seconds and replugging the device
  • 3. After reocnnecting power source, try powering on the brewer
  • 4. If the issue persists, contact your local distributor

"Brew" button unresponsive
  • 1. Confirm the brewer's plug is properly connected into the wall socket
  • 2. Reboot the brewer by unplugging th brewer, waiting 3-5 seconds and replugging the device
  • 3. After reocnnecting power source, try powering on the brewer
  • 4. If the issue persists, contact your local distributor

Shower head light doesn't light up
  • 1. Confirm the brewer's plug is properly connected into the wall socket
  • 2. Reboot the brewer by unplugging th brewer, waiting 3-5 seconds and replugging the device
  • 3. After reocnnecting power source, try powering on the brewer
  • 4. If the issue persists, contact your local distributor

Brewer doesn't begin heating or stops working without completing the process
  • 1. Confirm the brewer's plug is properly connected into the wall socket
  • 2. Make sure the brewer is placed on a flat and stable surface
  • 3. Make sure there is nothing obstructing the power button
  • 4. Confirm that the lights on the brewer's panel turn on
  • 5. If lights don't turn on, reboot the brewer by unplugging th brewer, waiting 3-5 seconds and replugging the device

Brewer does not dispense water
  • 1. Confirm the brewer has water filled in the water reserve
  • 2. Make sure the brewer is turned on
  • 3. Drain the water from the brewer and confirm the motor is running
  • 4. If the issue persists, contact your local distributor

Brewer has a water leak from exterior form factor
  • 1. Unplug the brewer from the wall power socket
  • 2. Dry the brewer's external body and locate the source of the leak
  • 3. Contact your local distributor

Repairs

Brewer has damage when unboxing
  • 1. When unboxing brewer use caution not to damage any components
  • 2. If, after unboxing brewer is damaged, please confirm which section is damaged
  • 3. After confirming which section is damaged, assess the extent of the damage
  • 4. Once located and assessed, please contact your local distributor for further assistance

Brewer is missing components when unboxing
  • 1. When unboxing brewer use caution not to damage any components
  • 2. Confirm which components is missing from your brewer
  • 3. Once identified which part is missing, please contact your local distributor for further assistance